In Episode 42 of the Harmonious Workplaces podcast, Rich Cruz, Sharyl Volpe, and Ben Kleinman delve into the complex topic of ethics in change management. The discussion begins with basic definitions, establishing that ethics pertains to morals and principles of right and wrong conduct. Morals are described as principles of right and wrong behavior and the goodness or badness of human character. The hosts note that ethics provides a framework for how people behave.
Sharyl Volpe introduces the idea of “do no harm” as a guiding principle, referencing the APA Code of Ethics, which has a similar principle at the top of its list. She explains that this principle applies to both clinical practice and business. The APA code is built on five principles: Beneficence and Non-Malfeasance, Fidelity and Responsibility, Integrity, Justice, and Respect for People’s Rights and Dignity. The hosts discuss the subtle differences between doing good and not doing harm, with one guest mentioning that it can be helpful to consider the adoption curve of change when applying these principles.
The conversation also references Bruce Weinstein, “The Ethics Guy,” who uses five principles: do no harm, make things better, respect others, be fair, and care. These principles are similar to the APA code, but Weinstein makes a distinction between “do no harm” and “make things better,” emphasizing that making things better is an intentional act to improve circumstances.
The hosts discuss the Association of Change Management Professionals (ACMP), which has a global reach of 5,000 members. The ACMP recently updated its Code of Ethics and implemented a formal Ethics Complaint Review Process with a new Ethics Review Committee. This shows that there is a need for ethical standards in the profession and a process for addressing misconduct. The ACMP’s Code of Ethics emphasizes honesty, responsibility, fairness, respect, and advancing the discipline. The hosts also discuss how professional societies use their codes of ethics as a way to signal professionalism and trustworthiness to potential clients.
The podcast also addresses why people might act unethically, identifying fear and stress as top reasons. These factors can lead to cutting corners, and leaders are sometimes pressured to achieve results quickly and cheaply, which can negatively impact ethical behavior. The hosts stress that change leaders need to be transparent, honest, and respectful, and that they should use clear language, allow for employee agency, and promote accountability. Relationship-building and trust are also essential to navigating change ethically. The discussion touches on the importance of being mindful of cultural differences and the cultural element of ethics when rolling out transformations.
The hosts mention that legal and compliance issues are also part of ethical behavior and should be considered in change management. Following the rule of law is a form of ethics. The discussion closes by emphasizing that ethics is not only something that should be a part of every training program but should also be modeled by leaders to build trust and maintain harmony in the workplace.
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